We’re here to help.
Tell us what's going on, and we'll sort it with you, calmly and clearly.
Got you.
Send the details and we'll take it from there. No stress, no noise.
Talk to Us
If anything's off, whether it's your order, sizing, setup, or the app, email support@vilo.co. We'll help you sort it, clearly and fast.
To speed things up, include:
Order & Size Info
Your order number, if you have one, and your ring size.
A Quick Summary
One line on what happened and what you need.
Helpful Proof (optional)
Screenshots or photos if useful. We reply within 2 business days.
Frequently Asked Questions
What's the fastest way to get help?
In-app support is usually quickest, especially with screenshots.
I don't have an order number. Can you still help?
Yes. Share the email you used at checkout and any details you have.
Can you help with sizing before I order?
Yes. Tell us your finger and the two sizes you're deciding between.