Frequently Asked Questions
The Essentials
What is Vilo?
Vilo is an agent first ring. It reads your sleep, heart, energy, and cycle quietly in the background, and returns it as calm, personal guidance instead of another wall of charts. Worn like jewelry, run by Signal OS.
Is Vilo a medical device?
No. Vilo is not medical device and does not diagnose, treat, or prevent any condition.
What it offers is context, not a verdict. We still take the science seriously: the sensing draws on established research methods and recognized reference standards, so the engine stays rigorous while the experience stays calm.
Do I need a subscription?
Yes—advanced insights require ongoing compute and AI processing.
The ring and its core features work out of the box. The deeper, personalized guidance runs on ongoing AI compute, and that is what Membership covers. Early supporters receive free Membership for a limited time. See Membership and Pre-Order below.
What’s Included
What’s included with Vilo (Founder’s Edition)?
Vilo Ring
Vilo “Dark Planet” portable charger
USB-C charging cable
Vilo Sizer Set (designer-made sizing rings)
Polishing care pad
Do Founder's orders include extra warranty and Membership?
Yes. Founder packages include a 2-year warranty and 12 to 24 months of free Membership, depending on your tier.
Tech Specs
What sensors does Vilo use?
A multi-sensor stack built for continuous, low-power sensing:
Red and infrared LEDs read your blood-oxygen trends.
Green and infrared LEDs track heart rate and HRV.
A digital sensor follows your skin-temperature trends at night.
An ultra-low-power accelerometer senses movement, day and night.
Does Vilo measure blood oxygen?
Yes. Vilo reads your blood-oxygen trends for wellness context. It is not intended for medical diagnosis.
Why does Vilo track temperature at night?
Your body temperature shifts in small, telling ways across a night and across a month. Read as a trend over time, rather than a single reading, it adds real context to sleep, recovery, and cycle.
Does Vilo track workouts?
Vilo senses movement and daily activity. Specific workout features may vary by app version and integrations.
Sensors, chips, even the glue?
Yes. Top-tier components and precision manufacturing throughout. Please don't take it apart. If you do anyway, take a moment to admire the engineering first.
Compatibility
Which phones does Vilo work with?
Vilo works with iOS and Android.
Does Vilo support metric and imperial units?
Yes, both.
Does Vilo integrate with Apple Health?
Yes. Vilo connects withApple Health and selected third-party apps, only when you choose to turn it on.
Is Vilo designed for international users?
Yes. Vilo is built for a global audience. Availability, shipping, and certain integrations may vary by region. You'll see the details at checkout.
What’s Included
What’s included with Vilo (Founder’s Edition)?
Vilo Ring
Vilo “Dark Planet” portable charger
USB-C charging cable
Vilo Sizer Set (designer-made sizing rings)
Polishing care pad
Do Founder’s orders include extra warranty and Membership?
Yes. Founder packages include a 2-year warranty and 12 to 24 months of free Membership, depending on your tier.
Tech Specs
What sensors does Vilo use?
A multi-sensor stack built for continuous, low-power sensing:
Red and infrared LEDs read your blood-oxygen trends.
Green and infrared LEDs track heart rate and HRV.
A digital sensor follows your skin-temperature trends at night.
An ultra-low-power accelerometer senses movement, day and night.
Does Vilo measure blood oxygen?
Yes. Vilo reads your blood-oxygen trends for wellness context. It is not intended for medical diagnosis.
Why does Vilo track temperature at night?
Your body temperature shifts in small, telling ways across a night and across a month. Read as a trend over time, rather than a single reading, it adds real context to sleep, recovery, and cycle.
Does Vilo track workouts?
Vilo senses movement and daily activity. Specific workout features may vary by app version and integrations.
Sensors, chips, even the glue?
Yes. Top-tier components and precision manufacturing throughout. Please don't take it apart. If you do anyway, take a moment to admire the engineering first.
Compatibility
Which phones does Vilo work with?
Vilo works with iOS and Android.
Does Vilo support metric and imperial units?
Yes, both.
Does Vilo integrate with Apple Health?
Yes. Vilo connects withApple Health and selected third-party apps, only when you choose to turn it on.
Is Vilo designed for international users?
Yes. Vilo is built for a global audience. Availability, shipping, and certain integrations may vary by region. You'll see the details at checkout.
Size, Weight & Fit
How wide and thick is Vilo?
Width: about 6.5 mm
Thickness: 2.7 to 3.5 mm
Sized like a ring you'd choose to wear, not a sensor you hide.
How much does it weigh?
About 5.1 to 8.1 g depending on size, close to the feel of an everyday ring.
How do I choose my size?
Use the Vilo Sizer Set. Wear a sizer for at least 24 hours, including sleep, and pick the one that feels secure without pinching.
I’m between sizes. What should I do?
Want a more secure fit for sleep and movement? Size down.
Prefer easier removal, or your fingers swell often? Size up.
Still unsure? Message us. Fit is personal.
Wearing & Comfort
Can I wear Vilo all day and night?
Yes. Vilo is made for continuous wear, especially during sleep. Breaks are fine. Trends simply read best with consistency.
Is it water resistant?
Vilo is water resistant to 100 m / 328 ft. For showering, swimming, or sauna, follow the Care guidelines.
Will it scratch?
Every wearable picks up signs of life. Vilo uses durable materials and finishes, but hard contact with keys, gym equipment, or stone can leave a mark. Treat it like a favorite accessory.
Is it safe for sensitive skin?
Vilo is designed for skin contact, and the materials are tested carefully, inside and out. If you have known allergies or very sensitive skin, read the Materials section first, and stop wearing it if any irritation appears. When in doubt, consult a clinician.
App & Insights
What does Vilo measure?
Heart-rate trends, HRV, temperature trends, blood-oxygen trends, and motion. Signal OS turns these signals into clear reads on your sleep, recovery, and daily energy.
Why do my numbers change day to day?
Because you're not a spreadsheet. Sleep, stress, travel, meals, caffeine, exercise, and cycle all move your signals. Vilo focuses on trends, so you can tell what's stable from what's just a day.
Can I control how much Vilo talks to me?
Always. You set the frequency, the depth, and the categories you want to hear about. Quiet is the default. Turning it up is your choice.
Does Vilo work without my phone nearby?
Yes, within limits. Vilo stores your data and syncs when your phone reconnects. Some real-time features need your phone close by.
Battery & Charging
How long does the battery last?
Up to 14 days depending on use and settings. Most days of regular use will still see 7 or more. Like any rechargeable device, capacity eases gently over time.
How long does charging take?
A full charge usually takes 20–80 minutes, depending on the starting level.
Will charging breaks ruin my insights?
No. Vilo is built around long-term rhythm. A short charge won't break your story.
Membership (Software)
What is Vilo Membership?
Membership unlocks the deeper side of Signal OS: more personalization, more context, and guidance that sharpens the longer you wear the ring.
How much does Membership cost?
$10/month.
Do early supporters get free Membership?
Yes. Pre-order by late October 2026 and you'll receive 12–24 months of Membership included, depending on your tier. That's $120 to $240 in value.
What do I get without Membership?
Core tracking, key summaries, and the essential trends.
What does Membership add?
Deeper analysis and richer context, including:
- Long-term rhythm and pattern reads
- A personalized insight style (short or detailed, your focus areas)
- Expanded sleep and recovery views
- Cycle-aware context, where supported
- Optional gentle nudges, never pressure
- Weekly and monthly summaries
- Selected integrations, where available
Can I cancel Membership anytime?
Yes, in your account settings. It stays active through the end of the current billing period.
What happens if I cancel?
Your data stays yours. You keep the core features. Membership-only features pause until you return.
Trial, Returns & Exchanges
Do you offer a free trial?
Yes. Standard orders include a 30-day free trial.
Early supporters get 60 days, limited and one time, because rhythm and trends take time to read.
When does the trial start?
On the delivery date shown by the carrier, so your days are real days with the ring, not days lost in transit.
How do returns work?
Start a return request within your trial window, then send the ring back following our instructions. Please include everything from your order: ring, charger, cable, care pad, and sizers. Your refund is processed after inspection. Full details live on the Support page.
Do you offer exchanges?
Not directly, for now. If you need a different size, return your original order within the window and place a new one for the right fit.
Warranty
What warranty does Vilo include?
A 1-year limited warranty from the delivery date. Founder tiers extend this to 2 years.
What does the warranty cover?
Manufacturing defects and hardware failures under normal use, such as charging issues or sensor faults.
What isn’t covered?
Normal wear, cosmetic change, accidental damage, misuse, unauthorized repair or modification, loss or theft, and water damage outside supported use.
How do I start a warranty claim?
Contact Support with your order number and a short description, plus photos or video if helpful. We may ask for a quick in-app diagnostic. If confirmed, we'll repair or replace under the warranty terms.
Privacy & Your Data
Who can see my health data?
You. Your most personal signals, including sleep, heart, and cycle, stay yours. We don't sell your data, and we don't trade it to advertisers.
Is my data encrypted?
Yes, in transit and at rest, and tied to your account rather than your name on a list somewhere.
Can I export or delete my data?
Anytime, from the app or through Support. We verify your identity first, then it's yours to keep or erase.
Do you share my cycle data?
No. Cycle data is among the most sensitive a person carries, and we treat it that way: never sold, never shared with advertisers, fully yours to delete.
Support
How do I contact support?
Email support@vilo.co, or reach us through the Support page. If it's about an order, include your order number so we can move faster.