Simple returns. Clear rules.
If Vilo isn't right for you, return it within your trial window. No long emails, no awkward explanations. The trial was built for real life: sleep, work, travel, stress, calm, routine, and chaos.
Return with peace of mind.
Eligibility
To be eligible:
Submit your return request within 30 days (standard) or 60 days (Founder) of delivery.
Return all included items: ring, charger, cable, sizers, and care pad.
Light signs of normal trial wear are fine. Significant damage may affect eligibility.
Start your return
Submit a request through the Support page. Include your order number and a short note on what you're returning. The reason is optional.
Get instructions
We’ll email you the next steps, including the return address and shipping guidance. If a prepaid label applies in your region, we’ll include it.
Pack it all
Place the ring and all included items back in the box. Pack securely so everything arrives safely and the ring stays unscratched.
Refund after check
Once it arrives, we inspect the return and process your refund. You'll get a confirmation email when it's issued.
Refund timing
Refunds are issued after inspection, usually within 1 to 3 business days receiving your return.
Once issued, your bank may take 5 to 10 business days to post the credit.
We'll email you when your return is received and when the refund is processed.
Not eligible
Purchases made outside our website. Please follow that seller's policy.
Gift cards, which are non-refundable.
Final sale items, marked at purchase.
Frequently Asked Questions
When does my trial start?
On the date the carrier marks your package Delivered.
How do I know if I qualify for the 60-day Founder Trial?
If you purchased on or before late October 2026, you qualify for the 60-day window.
Can I return if I wore it?
Yes. Normal trial wear is fine. Significant damage may affect eligibility.
Do I need to return everything?
Yes. Please include all items from your order.