Vilo - Understand yourself, gently.

No direct exchanges, for now.

We don't offer direct exchanges yet, including size exchanges.

If you need a different size

Here's the simple path:

Return your original order

within your trial window (30 or 60 days, depending on your order).

Place a new order

for the size you want.

This keeps fulfillment fast, inventory accurate, and delivery predictable, especially during early batches.

Want to avoid a second order?

Start with the Sizing Guide and the Vilo Sizer Set. Wear your chosen sizer for 24 hours, including sleep, so you know it holds when your hands swell or relax.

Between sizes? Reach out before ordering. Tell us your finger, the two sizes, and how you like your fit, snug or easy-off. We'll help you pick the one that disappears on you, in the best way.

Frequently Asked Questions

Why don't you offer exchanges?

Exchanges slow fulfillment and complicate inventory. A return plus a fresh order keeps things simpler and faster for everyone.

Can you reserve a size while I return?

We can't guarantee stock, but Support can advise on timing and current availability.